Frequently Asked Questions

OUR PRODUCTS

Twin/Single: 3.5 ft
Queen: 5ft
King: 6ft
Please also view the specification for each mattress (on each of the mattress pages) where the exact measurement in centimetres of the mattress is shown.

All of our mattresses are rolled packed and delivered to our customers. We have invested heavily in the state-of-the-art, fully automatic roll packing machine to compress our high-quality mattresses. This allows us to make it easier for our customers to set the bed up, plus improving transport efficiency that lowers the risk of damage during transit. The roll-packing will not affect the quality of the mattresses. Once the mattress has been taken out, please shake it well from the bottom and allow it to fully open up within 24 hours.

Setting up your sleephappy mattress is simple:

1. Move your SleepHappy to the desired room

2. Gently tip the box over to its side and slide the compressed mattress out

3. Carefully cut the outer plastic. Make sure not to cut the mattress.

4. On your bed frame or foundation, unroll and carefully cut open the remaining plastic to begin the decompression. Keep this plastic in case of a return.

Your SleepHappy is ready to enjoy after just 5 minutes, but it may take up to 24 hours to fully expand. Watch our videos below for details (depending on what roll-packed mattress you have ordered:

If the mattress is well taken care of it can last easily up to 10 years or more. We recommended checking our site periodically to find out about our latest mattresses using the latest technology.

Yes you can!

We currently have 3 showrooms in Bangkok featuring all of our mattresses that you can experience our high-quality touch and feel plus be certain you are purchasing the exact mattress to your needs. We have a showrooms in Asok, Crystal Design Centre and Samut Sakorn.

Please head over to our Appointment Booking page where you can choose a day and time to visit one of our showrooms. There are also location maps on our Contact Us page to show you exactly where each showroom is.

PLACING ORDERS

You can place an order directly from our website. Simply select ‘Add to Cart’ for any items that you would like to purchase and follow the checkout process. If you have any questions or problems please contact us on 02-258-5770 or email (info@sleephappy.co).

No problem – we can customise orders to a particular size. It will take slightly longer as we have to inform our factory to make up the customised design. If you would like a customised order, please contact us directly rather than ordering online. We will do our best to accommodate your requests!

Once checkout is completed you will receive an order number and also be sent details of your order to your email address. If you do not see it, please remember to check your junk mail as sometimes e-mails can end up there. If it is in junk mail ensure that you add info@sleephappy.co to your safe senders list to ensure you receive important updates about your order.

Yes, as long as the order hasn’t been fulfilled or shipped just call us on 02-258-5770 or email (info@sleephappy.co).

PAYMENT/FINANCING

We currently accept any credit or debit card with a MasterCard, Visa, JCB and also payments made via Alipay.

Unfortunately we do not currently accept American Express.

Cash payments are also accepted when receiving the product (Cash on Delivery). You can choose your preferred method during the checkout process.

Yes, we offer an 0% Instalment plan between 3 to 10 months. You have the flexibility with payment as the full amount can be split into 3 to 10 months over the period (depending on the mattress). Instalment plan options can be selected during the checkout process.

Please contact the bank directly that you choose the installment plan from.

RETURNS / REFUNDS PROCESS

Please view our returns policy here.

Your refund should appear in your bank account within 10-14 business days.

Full details of the warranty information can be found on our Returns Policy Here.

SHIPPING / DELIVERY

We aim to deliver your order within 5-7 working days and will contact you throughout the process to arrange a time for us to deliver to you.

Shipping is free for all orders over ฿1,999. For orders under ฿1,999 our shipping fee is ฿299.

Please contact us directly on 02-258-5770 or email (info@sleephappy.co) and have your order number with you so that we can look up your details quickly.

Our customer service team will contact you to arrange a suitable time.

Our customer service will contact you as soon as possible should there be any foreseeable delays with your order.

Yes, it’s important that you are present when the product is delivered so that you can sign for your order.

In the rare instance that this may happen, please email our customer service immediately on 02-258-5770 or email (info@sleephappy.co).

CARE RECOMMENDATIONS

Mattress

After unpacking for the first time, grip the mattress from the bottom and shake a few times to help release tension and help the mattress to conform to its original shape.
Use a mattress protector to prevent any spilled liquids from getting through to the mattress. Our mattress protector can be purchased here.
Clean with a vacuum cleaner periodically.

Bedding

Wash before use.
We recommend washing at least once per week.
Wash separately with similar colours.
Do not use full heat setting for iron.
Always use the product within 6 months after being washed.
Use a lower cycle/spin when cleaning via washing machine.

Towels

Wash before use.
Keep dry.
Wash separately with similar colours.

Mattress

Put a hot iron directly onto the mattress.
Jump or stand on the mattress.
Bend the mattress.
Allow the mattress to get wet or damp.

Bedding

Avoid high temperatures.
Do not keep in constant humid environments

Towels

Avoid high temperatures.
Do not keep in constant humid environments

  • Recommended washing before first use.
  • Launder whites and colours separately.
  • For maximum care use ‘wash bag’.
  • Tumble dry low or line dry.
  • Cold rinse.
  • Do not rub, soak or wring.
  • Apply stain remover when required.
  • Gentle cycle wash at 40°c.
  • Do not use a detergent that contains bleach or whitener.
  • Warm iron touches up.
  • Wash before first use.
  • Launder whites and colours separately.
  • Hand or machine wash, gentle cycle at 40°c. For maximum care use ‘wash bag’.
  • Do not use detergent that contains bleach or whitener.
  • Tumble dry low or line dry.
  • Cold rinse. Do not rub, soak or wring.
  • Apply stain remover when required.
  • Do not iron.

OTHERS

We are always on hand to answer any questions that you may have about our poducts or the ordering process. You can call, email or chat with us via messenger (look for the messenger logo bottom right of the screen) and our hours of work are 09:00 – 18:00 Monday to Friday. Head over to our Contact Us page for more information.

We take ethical responsibliity seriously and provide the best welfare and working conditions for our team. In addition, we care about trying to help others that are much less fortunate that us which is why for every 20 mattresses we sell, we donate 1 mattress to our local charity, The Mercy Center. More details on this can be found here.